FAQs

Q: Where can I see past order history?

Past order history can be found in the My Account section when you are logged in to the website. Mouse over your name at the top right and select “My Account” from the dropdown. If you have a tutorial that is not showing in My Tutorials, please click the Get Help button above to contact the Ripple Support Team. Please send us your contact information and any previous order numbers from your previous purchase receipts.

Q: How do I change my email address and password?

Login to your existing account and navigate to “Edit Account” to make the desired changes. If you have lost your password, please use the “Lost Password?” link on the login page.

Q: If I have multiple accounts or email addresses, can I combine them all into one account?

Yes, we can combine your accounts. Please click the Get Help button above to email the Ripple Support Team. We will need your contact information, the email addresses you want to consolidate, and the primary email address for your new account.

Q: How do I restore my previous purchase in the "Lessons for" app?

If you have already purchased the license for the locked movies, you can use the Restore button in order to restore your transaction at no additional charge. This will also work on multiple computers as long as you are using the same Apple ID; if the app is locking up when you attempt to Restore, the app was most likely downloaded while signed into the App Store with the incorrect Apple ID. Please complete the following steps in order to Restore with the correct Apple ID: 1. Delete the "Lessons for" app that is currently installed. 2. Open up the Mac App Store App. 3. From the menu bar at the top of your screen verify that Store > View My Account is signed into the Apple ID that was used to purchase the license 4. Re-download the "Lessons for" app. 5. Unlock using the Restore button on the first page of the app once it opens.

Q: Can I install your app on more than one computer?

If you have already purchased the license for the locked movies, you can use the Restore button that is available on the front page of the app immediately after the app starts up. As long as you are using the same Apple ID, you can restore your previous purchases on any computer that you own.

Q: What is Ripple Training's return policy?

Refunds are dealt with on a case by case basis and for store credit only.

Where can I see past order history?

Abba Shapiro2017-09-11T15:04:14-07:00

Where can I see past order history?Abba Shapiro2017-09-11T15:04:14-07:00

How do I change my email address and password?

2016-08-12T13:15:51-07:00

How do I change my email address and password?2016-08-12T13:15:51-07:00

If I have multiple accounts or email addresses, can I combine them all into one account?

2017-07-17T04:11:20-07:00

If I have multiple accounts or email addresses, can I combine them all into one account?2017-07-17T04:11:20-07:00

How do I restore my previous purchase in the “Lessons for” app?

2017-07-17T04:11:20-07:00

How do I restore my previous purchase in the “Lessons for” app?2017-07-17T04:11:20-07:00

Can I install your app on more than one computer?

2017-07-17T04:11:21-07:00

Can I install your app on more than one computer?2017-07-17T04:11:21-07:00

What is Ripple Training’s return policy?

Vince Garcia2017-09-05T12:42:06-07:00

What is Ripple Training’s return policy?Vince Garcia2017-09-05T12:42:06-07:00

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