FAQs

Q: Get help with a paid Ripple plugin

3D Title Animations, Drops, Styles, Scenes Bullets Callouts 3.0 Help Docs Jumps Help Docs Optics Help Docs Steps Help Docs Timelines Help Videos Ripple TitleMations Help Videos Ripple Tools Complete Help Docs Ripple Tools Help Docs Ripple Tools II Help Docs Ripple Whips 2.0 Help Videos

Q: Get help with a free Ripple plugin

Color Balance Face Obscure Glint iPad Transition Leveling Grid Picture in Picture RT Bounce RT DSLR RT Shutter Simple 3D Effect Split Screen Title Effect Video in Text

Q: How do I get phone support?

We offer 30 day phone support related to our training products. Phone support related to Apple or Adobe software and/or troubleshooting is not supported. If you have purchased a product in the past 30 days, please call (800) 280-4344 for assistance.

Q: Do you offer individual or on-site training in a group setting?

Yes, we do! Because of the complexity, please press Get Help above to contact our Ripple Sale Support Team for a quote.

Q: Can I use a Ripple Training tutorial in my classroom to teach?

Our training tutorials are to be used for individual use only. Any other use is a violation of our license agreement. We offer bulk classroom or education discounts to help with educational institutions. Please press Get Help above to contact our Ripple Sale Support Team.

Q: Can I use your training on more than one computer?

You are licensed to use the training on 3 personal devices. More than 3 devices will require a site license. Please press Get Help above to obtain a site license.

Q: Where can I see past order history?

Past order history can be found in the My Account section when you are logged in to the website. Mouse over your name at the top right and select “My Account” from the dropdown. If you have a tutorial that is not showing in My Tutorials, please click the Contact Support button above to contact the Ripple Support Team. Please send us your contact information and any previous order numbers from your previous purchase receipts.

Q: Where can I find the project media for my tutorial?

If your tutorial contains project media, you will find a link for it in the menu bar of the Online Player. Just click the tutorial in My Tutorials and you will be taken to the Online Ripple Player. Once you are in the Player, you will find the link for your project media in the menu bar.

Q: How do I download the lessons for my tutorial?

You can download the lessons for your tutorial directly from the Ripple Player. To access the Ripple Player, login to www.rippletraining.com and go to the My Tutorials section. Select the tutorial you wish to download. Once the Player loads, click the “Download Tutorial” button on the home page of the Ripple Player. The lessons will download to the default location for your web browser.

Get help with a paid Ripple plugin

Vince Garcia2018-05-15T10:46:22-07:00

Get help with a paid Ripple pluginVince Garcia2018-05-15T10:46:22-07:00

Get help with a free Ripple plugin

2017-07-17T04:11:19-07:00

Get help with a free Ripple plugin2017-07-17T04:11:19-07:00

How do I get phone support?

Abba Shapiro2017-09-11T10:06:33-07:00

How do I get phone support?Abba Shapiro2017-09-11T10:06:33-07:00

Do you offer individual or on-site training in a group setting?

2016-05-23T23:20:13-07:00

Do you offer individual or on-site training in a group setting?2016-05-23T23:20:13-07:00

Can I use a Ripple Training tutorial in my classroom to teach?

2016-05-23T23:19:07-07:00

Can I use a Ripple Training tutorial in my classroom to teach?2016-05-23T23:19:07-07:00

Can I use your training on more than one computer?

2017-07-17T04:11:19-07:00

Can I use your training on more than one computer?2017-07-17T04:11:19-07:00

Where can I see past order history?

Abba Shapiro2017-09-11T14:58:34-07:00

Where can I see past order history?Abba Shapiro2017-09-11T14:58:34-07:00

Where can I find the project media for my tutorial?

Abba Shapiro2017-09-11T14:59:38-07:00

Where can I find the project media for my tutorial?Abba Shapiro2017-09-11T14:59:38-07:00

How do I download the lessons for my tutorial?

Abba Shapiro2017-09-11T15:00:05-07:00

How do I download the lessons for my tutorial?Abba Shapiro2017-09-11T15:00:05-07:00

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